How to Return or Exchange an Order

We are sorry you are not 100% satisfied with your purchase. Simply follow the instructions below for your return or exchange. Please review our Return & Exchange Policy to ensure that your merchandise is eligible for return or exchange before shipping back to us. Or, you may contact Customer Service with any questions.

Step 1: Request a return/exchange online

1. Login to your Account and click on Order History.
2. Click on the View button next to the order with the items you wish to return/exchange.
3. Check the box to the left of the items you wish to return or exchange, then click Return/Exchange Items.
4. Please click either the circle next to Return OR the circle next to Exchange, then specify a reason from the drop-down menu.
5. You will be taken to a confirmation page that says “Your exchange/return request is complete.” Please include a printed record of your return/exchange in your shipping box along with your merchandise. To print this record, click the Print button on the right side of the screen. Use your browser’s print settings to print the page.

Step 2: Ship original merchandise back to pediped® Singapore:

1. Package the return/exchange page and the original merchandise with appropriate materials.
2. Fill up the Order Form with the relevant reason exchange or return, and include the form in the package.
3. Use a courier of your choice to ship the package. pediped Singapore highly recommends a courier that provides a tracking number for your shipment. Please ship the package to:
   
   pediped® Singapore
   Metagold International Pte Ltd
   1 Bukit Batok Crescent
   #03-57 WCEGA Plaza
   Singapore 658064
   Attn: Exchange/Return Dept.
   
   Please note: pediped Singapore is not responsible for any lost or damaged merchandise and does not reimburse shipping charges unless there is a manufacturer defect.
   
   Please allow 3-5 days in addition to shipping time for your order to be processed.